Hiki nō iaʻu ke hele i kou hale e kōkua iā ʻoe ma ka hoʻoponopono kamepiula ʻĀpala!


Convenient and Affordable Support Services for Kauai’s Apple Macintosh Users


The goal at MacHelp Kauai is to provide the services and training you need and make it affordable. Look at the Services page to see some of the tech support, repair, tutoring and other help available to make your Mac experience more productive and enjoyable. Use the Contact page to ask our Apple specialist a question or to arrange a house-call appointment for help with all things Mac.

If you are a beginner or have switched to Mac from Windows, check the Beginners page for a free guide to get going. Visit the About page to learn more about us and read feedback from people we’ve helped. Be sure to bookmark this site so you can return, and return often.

When you become one of our clients, whether new to the Mac or a long-time user, you will have privileged access to our Learning Resources webpage for useful information and links to hundreds of free video tutorials for learning at your own pace on your own schedule. You will also receive a 20% discount on any commercial training videos you purchase from MacPro Video through this website. Contact us now to become a client.

Apple Certified Technical Support Available Island-Wide


The Latest at MacHelp Kauai

  1. Have you upgraded to Mac OS X Yosemite yet? It’s free! Ask us how.

  2. MacPro Video has a free video course about Yosemite.

  3. Check us out and Like us on Facebook (and on this page too!).

  4. Google Plus users - now you can give us a +1 on our website.

  5. Let us know if you have a request for a Tip of the Month.

  6. More free video links added to the Client Learning Resources page.


Tip of the Month

Browser Hijacking Scams

Have you ever been browsing the internet when suddenly you get a pop-up that claims your computer is compromised? It may contain words like “virus” and “suspicious” and may have a phone number listed that it says you can call to fix the problem. These are always scams to try to get money from you. Never ever call that phone number or click on any links or buttons on that window. Even if it looks official, using references to Apple, iCloud, Facebook or other websites or services you use, don’t be fooled! Your web browser has no way of knowing if your computer has a problem.

So the only way to get rid of the pop-up window is to click the "OK" button? When you do that, the window comes right back, so you're stuck. What should you do?

First, turn off your wi-fi using the menu bar icon or unplug your ethernet cable if your internet connection is hard-wired. Force-quit Safari, by selecting “Force Quit…” from the Apple menu. Launch Safari again but with the shift key held down. To be extra safe, click on the History menu and select “Show History”. Find the website that caused the problem, select it and delete it. Now you can turn your wi-fi back on or connect your cable, and things should be back to normal.

Contact us with any questions you might have.